Answers · Account, privacy & support

Why instructor accounts open by invitation

Three things open an instructor account: your institution email, a colleague who is already on Viva, or a short demo. Students are never affected.

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Right now we set every instructor up in person, so the first assignment runs with someone from Viva watching for anything that goes wrong. On the signup page, Instructor accounts open by invitation is that door. Sign-in never changes: an account you already have keeps working on any address.

Your institution is on Viva: sign up with your institution email address and you are in straight away, joined to your school.
A colleague is on Viva: ask them to add you as a co-teacher from their class, and the invite opens the door.
Neither yet: leave your address on the signup page or at vivaproof.com/request-access and we book a short demo, usually the same day.

If you signed in with Google

Google creates the account the moment you choose it, before we can ask who you are, so we ask on the next screen. If you choose Instructor and your address is not open yet, we remove that account again rather than leave you with a half-made student one. Nothing is kept and you can request access from the page we send you to.

Students join as they always did

A student signs up with the class code or join link from their instructor. Nothing about that has changed.